Email/SMS: Email Support Specialist - zeeto


Email/SMS: Email Support Specialist

job description

Tibrio is hiring an Email Support Specialist. We are looking for a highly motivated, empathetic, critical thinker who loves to interact with customers over email.

You will be a member of the Email/SMS team and be responsible for answering all incoming consumer emails, originating from the website itself, or inbound replies from our email newsletter program. You will work on an amazing team and gain experience in email marketing and data analytics. No specific experience is needed; we hire the smartest people with a high drive to succeed and will train you from there!

The ideal candidate desires a career in digital advertising, has the right mix of entrepreneurial spirit and problem solving skills, and is ready to prove themselves by improving the relationships we have with our customers. This is an excellent entry-level opportunity for an intelligent and motivated team player to join a dynamic performance marketing team and launch their career!

Location – Although this is a remote position, the preferred location is LATAM.  You will be working with a team in Mexico and the US.  Being available 1-2 times/year for annual training or corporate retreats would be ideal.

Company – Zeeto alongside sister property Tibrio has about 50 total employees spread out in both the US and Mexico.  We have converted to a completely remote working environment.


  • Experience level: Entry-mid level

  • Desires career in digital marketing/advertising industry and is eager to learn digital performance statistics, terminology and growth strategies

  • Passion for data and has a curiosity to spot trends and make actionable decisions

  • Quick learner of data and web analytics tools. Experience working with Excel

  • Basic statistical analysis skills as it relates to performance optimization

  • Strong oral and written communication skills and the confidence to participate in internal meetings

You are…

    • Tech savvy and quick to adapt. You thrive in a high energy, startup-like environment.

    • Problem solver and creative thinker. You’re analytical, organized and results-driven.

    • Motivated and resourceful. You think outside the box to solve problems.

    • Highly organized self-starter. You are biased to speed yet detail-oriented.

    • Super eager to learn! You are not afraid to try, fail, learn and try again.

Responsibilities (What you’ll learn)

      • Own entire lifecycle of email support process

      • Create engaging email template replies for reuse.

      • Use platforms like ChatGPT to write copy that encourage engagement through email.

      • Create several personalized subject lines and preheader text encouraging our users to open and click the emails.

      • Report on the number of issues received, by topic and source.

      • Think outside the box! By looking at the reporting daily, recommend changes to daily processes to better engage our millions of customers.

Hiring Process

  • Step 1 – APPLY
          • Step 2 – After review from the hiring team if you meet the qualifications for this role we will ask you to complete a video recorded interview through a platform called MyInterview.  This will be emailed and you will be asked approximately 10 brief questions to gauge your basic skill set, personality and your communication.

          • Step 3 – We will ask any candidates who crush step 2 to complete and present a project demonstrating your skills.  We need to be able to gauge your skill set as well as talk through it with you to see if you’d be a good fit.